Shipping (Hong Kong) :
Local Hong Kong Transportation:
Local Hong Kong Transportation fee ($7HKD per KG) is calculated based
on weight and shown on the checkout page. (Except remote part or outlying
islands: Additional shipping fee will be charged.)
Delivery: 5-10 working days (Including Shipping Time)
Shipping (Mainland China) :
Mainland China Transportation:
Mainland China Transportation fee ($5HKD per KG) is calculated based
on weight and shown on the checkout page.
Delivery: 5-10 working days depending on location (Including Shipping Time)
Shipping Fee to Singapore
$17HKD per KG / Min. 11KG
Shipping Fee to Malaysia
$18HKD per KG / Min. 11KG
Shipping Fee to Taiwan
$17HKD per KG / Min. 11KG
Delivery: 7-14 working days (Including Shipping Time)
Return Policy :
1. Reasons accepted for problematic items:
1.1: Defective products with prominent quality problems
1.2: Wrongly-arranged products: Products are different in sizes, colors and
styles from what you ordered
2. Reasons NOT accepted for problematic items:
2.1: We do not accept subjective reasons for returns : (Not good looking,
changing mind, do not like the color, color difference, material not high-quality
enough, not as pretty asexpected, too transparent, too large or too small...)
2.2: Products that are unpacked, washed and used
2.3: Discounted products
How we deal with items reported to be problematic:
Our normal practice is that if items are confirmed to be completely unacceptable, 100% of the product price
will be credited or refunded upon return.
If the items are just found with minor fixable problems, we will consider giving credit or refund of a certain percentage of the product price depending on the extent of the problem.
How to report problematic items:
Send us an email (support@fbs.hk) with the following information:
1. Order number and model number of the problematic item concerned
2. Clear photos of normal sizes showing the problem(s)
3. Brief descriptions of the problem(s)
Reporting deadline: Please report to us for any problematic items within 2 week after the delivery of your order. Overdue reporting will not be processed.
